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Frequently Asked Questions

Review the most commonly asked questions below.

FLEXIBLE DELIVERY INFO

Because of the present health crisis that led to this unprecedented scarcity of supply of flowers and plants, orders may be flexed with other possible delivery dates. Upon check out, you will see the flexible delivery date which will reflect on your invoice as a reference.

COVID-19 SUBSTITUTION AND DELIVERY POLICY

Blossom Flower Delivery remains committed to delivering your important emotional sentiments on time, and as fresh and beautiful as possible despite these difficult times. To ensure timely delivery, we may at times need to substitute flowers and plants with equal value considering the look, feel, and vibe of the arrangement.

HAND-DELIVERED BY THE FLORAL DELIVERY DRIVER

The safety of our customers and recipients is our number one priority. Our drivers follow the safety guidelines for covid-19 and have adapted the guidelines of (CDC). Social distancing is practiced through contactless delivery, this may in some cases necessitate leaving floral or plant orders at the door or porch. For successful delivery, we require a phone number of the recipient regardless if delivering as a surprised gift or going to a business, hospital, hotel, school, and other non-residential locations. However, please note that these may be impacted.

SHIPPED FROM OUR FLOWER WAREHOUSE

In situations where we have flower shortage in our stores, we will deliver your order from our warehouse. Our trained and expert designers will create a beautiful seasonal bouquet which will be safely delivered in a secured box that will preserve the quality of the flowers.

Delayed Deliveries

For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next day. During major flower holidays deliveries may be made as late as 9p.m.

For business deliveries, if the recipient is not there, the business is closed, or there is a delay in the delivery, then the delivery will be attempted the next business day. Please note: the florist may call the recipient to schedule the delivery.

Delivery Times

Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day our florists operate extended hours and delivery times are 8am-9pm.

Weekend Deliveries

Deliveries are available in most major cities on Saturday and Sunday in the USA. If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries, and Mother's Day Orders. If Saturday or Sunday is not available, then the order will be delivered on Monday.

Can I specify the time of delivery?

We will do our best to meet your delivery requirements. Let us know what you are looking for in special instructions when ordering online or over the phone. It is not practical to specify an exact time however before 2PM. After 1PM type of requests we can usually meet. When it comes to schools, businesses and sympathy service times we understand the time sensitive nature. Sometimes weather, short notice and location can make your request not possible but we will make every effort to make you happy with prompt delivery. During busy holiday times it is very difficult and unlikely that we can meet requests for timed deliveries. We will do our best but it is simply not practical as the volume of orders does not allow for that type of service many times.

Express Delivery

All Express Delivery Handling orders are processed immediately after we receive them. We make every effort to have them delivered by 1 pm. If your order is not delivered by 1 pm and you selected the express delivery option at checkout, we can credit your expedited fee, typically $5.99 back to your account.

In the unlikely event this happens be assured Blossom Flower Delivery will do our best to make you happy. We will pick up and redeliver another arrangement if you notify us within 2 days of receiving the flowers.

Since most of our products are perishable goods, we do not accept returns and we typically do not issue refunds as there is a 50% restocking fee.

However, our caring and experienced staff will ensure your satisfaction to the best of our ability. If the recipient keeps the flowers delivered and we are not asked to pick up and redeliver another arrangement we will not issue a refund.

We are very sorry to hear that you did not receive what you ordered. We will work with our preferred florist to see what happened, and will work on resolving that by having a replacement arrangement sent out if necessary. If the arrangement was similar to what they ordered but some flowers were substituted, our substitution policy states that in order to deliver the order on time we must substitute similar flowers in some cases, keeping the overall look and value of the original item.

Substitution Policy

We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Prices Displayed

Prices can be shown in many different currencies by selecting an item and then choosing the currency. The currency converter is provided for your convenience and reference only. It uses current exchange rates to show product prices in the currency of your choice. These rates correspond to the average exchange rates that would otherwise be applied in an e-commerce transaction. The currency exchange data is complex, obtained from a variety of sources and is subject to change without notice. Your credit card, however, will be charged in dollars (USD). Daily exchange rates apply if you are charged in a different currency by your financial institution. Prices vary by item and some items are priced up to $20 off competing retail prices. You may use a coupon on these items.

Taxes

We must charge sales tax of 7.25% for orders going to the state of California and 9.50% in Los Angeles county. We apologize from being unable to exempt any person or organization, including ones with non-profit status, from sales tax.

Orders going to Kentucky

The retailer is not required to and does not collect Kentucky sales or use tax The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky;

The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means; and The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue.

Pricing

Prices shown below product images do not include our shipping and service fees. Prices below the small image are the base price for the item. Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

Pricing for Holidays

Some items increase in price around major holidays. If the price increases for the holiday you will notice the change when you choose a date that is near a major flower holiday. If the price does not go up then the item does not increase in price for the holidays. Prices normally only increase from Feb 2nd until a few days after Valentine's Day.

Price Change

Some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s). We will contact you if such a situation arises.

Phone Orders

There is a $6.99 fee for ordering flowers and gifts on the telephone so please save some money and order online!

Prices may vary by country and holiday

Prices for items during some holidays and to some countries may differ from prices as shown on the website. The seasonal or local price for an item will show once you select the state or country and the delivery date and put an item in your shopping cart.

Pricing Minimums

We have a 59.99 minimum for orders placed at regular non-holiday times. If there is a problem with the website and it allows you to place an order for an add-on item or something that is under our minimum order, then we will contact you.

Service Fees

For florist delivered products the service fee and starts at $9.99. The actual price will be calculated and shown before checkout and depends upon factors such as delivery date, if the order is expedited, item, etc.

Currency

Because we are an American company, we bill in U.S. dollars. So regardless of where you are located or where you are sending your gift, you will only be billed in U.S. Dollars. Additionally, in the chance that you are issued any sort of refund, you will only be refunded in U.S. dollars. We are not responsible for exchange rate fluctuation.

Blossom Flower Delivery will be happy to assist you with a change to your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the change request.

Please call (877) 414-7903 during business hours (9am-8pm EST Mon-Fri and 9am-6pm EST Sat-Sun) to speak with a floral specialist who will be happy to assist you.

To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.

You can also email us at [email protected] Please include your order number in your email.

Blossom Flower Delivery will be happy to assist you with a request to cancel your order. Unfortunately, if the order has already shipped or is en route for delivery, we cannot accommodate the cancellation request.

Please call (877) 414-7903 during business hours (9am-8pm EST Mon-Fri and 9am-6pm EST Sat-Sun) to speak with a floral specialist who will be happy to assist you.

To expedite your call, please have your order number available when speaking with a member of our team. The order number can be found on your email receipt (if applicable) or would have been provided by the floral specialist when placing your order by phone.

You can also email us at [email protected] Please include your order number in your email.